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TAPC Webinar
Today!
Top 10 Reasons e-Invoicing + Invoice Automation = the #1 Global Best Practice for AP
Wednesday, June 15, 2011
2:00 – 3:00 PM EDT
Presented by
David W. Hay, Consultant, Former Director, Shared Services, Hewlett-Packard Company,
Richard Anderson, Western Territory Manager, Basware, Inc.
Earns 1 CEU and 1 CPE
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AP is all about the People
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More than any efficient invoice process or automation technology, the most important thing in your department is your people. They are what make your process work.
This issue features information that can help you better manage your most important asset. In addition, any organization curious about whether mileage rates will increase again this year should see the news update below.
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| Patrick Harbin – Editor
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Mileage Rate Inrease? |
With gas prices significantly higher today than at the beginning of the year, legislators have been asking for mileage rate increase.
See Don't Hold Your Breath for Mileage Rate Increase on TAPC.
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AP Customer Service |
AP staff members are also customer service representatives. According to Lisa Cook, shared services manager for Sony Pictures, a good way to help them perform this job is to make sure their email messages to clients are GREAT, which stands for:
- Goals: the message should have a clear purpose
- Relevant Facts: only include necessary information
- Emotional Tone: do not sound angry
- Action: tell the receiver what steps they should take
- Timeframe: be specific about when to take action
For more helpful hints on managing your team, purchase the TAPN audio conference recording, Field-Tested Secrets to Motivate, Encourage, and Lead Your AP Staff, featuring Judy Bicking, APM, AP Best Practice Consultant, Former Global Director, Accounts Payable European Project, Johnson & Johnson. Earns 1 CEU.
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Just for Fun! |
Between laptops, cell phones, and music players, these days we have so many devices that we have to keep charged up. However, how often should we be looking for an outlet? See Should You Charge Your Phone Every Day or Just When it's Empty?
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